#IMPROVE TICKET CAPACITY NEO MON APP UPDATE#
#IMPROVE TICKET CAPACITY NEO MON APP FULL#

We need to ensure that everything we do for the customer is updated in the ticket. If itвЂ™s not in the ticket, it didnвЂ™t happen. Ticketing is important for many reasons, so here is how we can all improve the quality of our ticketing:Д®nsure that every agent updates the ticket with EVERYTHING We can get a sense of how well we are handling one particular issue and where we might need to improve. Ticketing also allows us to look at how many issues of a certain type we are getting and how we are dealing with them.

If tickets have unidentifiable information on them or they donвЂ™t make any sense, the customer might have the right to not pay up, depending on the pre-arranged agreements. The accounts department will hand all the tickets over to the customer and the customer will review and audit them, making sure the help desk isnвЂ™t trying to cheat. Not only is ticket the way that help desk agents solve issues more quickly, ticketing is usually the way that the help desk gets paid. With a good ticketing system in place and accurate tickets being updated with the correct information, the process runs in a smoother way and our customers issues are fixed more efficiently. Without a ticketing system, the whole process would fall apart and there would be no accountability.

The user calls with their issue, a ticket is created the ticket is completed / resolved or passed onto a team that has the technical expertise or access to solve the issue. The process has been developed over many years and most companies work in a very similar way. ThatвЂ™s not the name of the game here.Ticketing is the way that a help desk records the actions that are taking place on each incident they are working with. I mean as a scientist, why would you post to have written a paper without posting the paper itself.

#IMPROVE TICKET CAPACITY NEO MON APP FULL#

I recommend ResearchGate makes providing the full article mandatory when posting on their site because otherwise their site is useless. I just wonder what value this app has if most of its articles are available upon request, and most of these requests are not responded too? Now IвЂ™m not giving a low rating because of his response, IвЂ™m giving a low rating for the lack of response from the other 20+ requests. So I pressed the вЂњrequest to read full articleвЂќ button, but itвЂ™s been over a week and I have had only one response from an author who stated вЂњhe didnвЂ™t have access to his paper anymoreвЂќ. I found 20+ articles which may have had information pertinent to my research, but most of these were available by request only. My recent search for articles has come up fruitless.

I have been using ResearchGate for over a year but have been deeply disappointed in it lately. But this screen configuration is over 16 months old and on AppleвЂ™s FOUR most recent models. I wouldnвЂ™t criticize for lack of compatibility with bleeding edge iPhone that was released, say, a week prior. Given itвЂ™s nearly u useable hard to give much over one star. I emailed them several months ago but no fix has occurred. It also looks poorly on these screens because both the top and bottom of the app are clearly not optimized to fit the screens well. As a result, itвЂ™s nearly impossible to get those app buttons to register. The result is that the interface elements such as drop down and back arrow are overlapping with system elements like time, location services, network and battery life. Original Review: The app seems to have nice features but because the graphical UI is poorly done on newer iPhones (unclear its actually coded for them, but if so they need a new coder). Still some glitches in interface and limitations on functionality vs online version.

In the PSY month they have issued half dozen or more updates.

#IMPROVE TICKET CAPACITY NEO MON APP UPDATE#

Update 26Feb2019: Well, clearly condone at RG is listening to concerns about UI mad functionality. Design UI unusable on iPhone X and newer phones

Improve ticket capacity neo mon app